Agrovet Privacy Policy

Our Commitment to Privacy

At Agrovet, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our agricultural services platform.

Information We Collect

How We Use Your Information

Primary Uses

• Product Information: Displaying our agricultural product catalog and specifications
• Customer Support: Responding to your WhatsApp inquiries and providing product recommendations
• Service Improvement: Understanding which products interest users most to optimize our offerings
• Communication: Following up on your inquiries and providing relevant product updates

App Functionality

• Enabling smooth browsing of our product catalog
• Facilitating easy contact through WhatsApp integration
• Improving app performance and user experience

Data Protection & Security

We implement industry-standard security measures to protect your information:

• Encryption: All sensitive data is encrypted both in transit and at rest
• Access Control: Strict access controls ensure only authorized personnel can access your data
• Regular Audits: We conduct regular security assessments and updates
• Secure Servers: Data is stored on secure, monitored servers with backup systems

Data Sharing & Third Parties

We do not sell, rent, or share your personal information with third parties for marketing purposes. Limited data sharing occurs only in these specific circumstances:

• WhatsApp Communications: Your messages are processed through WhatsApp's secure platform for customer support
• Legal Requirements: When required by law or to protect our legal rights
• Service Improvement: Anonymized usage data may be analyzed to improve our product catalog and app performance

Your Rights & Controls

You have the following rights regarding your personal data:

• Access: Request information about what data we have collected through your app usage
• Correction: Update any contact information you've provided via WhatsApp
• Deletion: Request deletion of your contact information and conversation history
• Opt-out: Stop receiving follow-up messages by informing us through WhatsApp
• Data Portability: Request a copy of your inquiry history in a standard format

Network Access & Permissions

Agrovet requires network access for the following essential functions:

• Displaying current product catalog and pricing
• Processing and tracking orders in real-time
• Delivering up-to-date agricultural advice and weather information
• Synchronizing data across your devices
• Providing customer support and technical assistance

Data Retention

We retain your personal information only as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

Account information is typically retained for 3 years after account closure, while transaction records may be kept longer for legal compliance.

Children's Privacy

Agrovet is designed for adult users in the agricultural sector. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through the app or via email. Your continued use of Agrovet after such changes constitutes acceptance of the updated policy.